April 2017
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ServiceChannel Brings First-in-Industry Machine Learning Solution to Facilities Management, Offering Unprecedented Innovation 

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Transformative solution leverages big data and machine learning to automate decision making
NEW YORK – April 13, 2017 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today introduced advanced machine learning capabilities to its flagship solution, enabling faster, more automated data-driven decision making capabilities for facilities managers. ServiceChannel’s Decision Engine revolutionizes how facilities managers interact with their data through powerful prescriptive analytics and historical data in the service workflow, resulting in faster and smarter decision making.
“Machine learning is truly changing everything today, and the facilities management industry is no exception. With machine learning, our vision for transforming how facilities management professionals work is boundless,” said Hugues Meyrath, chief product officer at ServiceChannel. “Decision Engine is revolutionizing decision making in facilities management by applying data and analytics to a previously arduous and manual process. This is the industry’s first step toward adopting the incredible technologies commonplace in more traditional markets, enabling the automation of repetitive tasks and driving unprecedented efficiency.”
A transformative addition to ServiceChannel’s Service Automation suite, Decision Engine improves on today’s decision making processes with statistically derived, data-based insights. By leveraging more than 15 years of historical data and past decisions and applying prescriptive analytics, Decision Engine automates routine facilities management decisions, streamlining daily processes. And, inherent to advanced machine learning technology, Decision Engine evolves to become smarter over time, making even better recommendations as its arsenal of data grows.
"Advanced analytics has been instrumental for our business, allowing us to leverage our data to drive decisions, enabling increased transparency and performance while lowering costs in our facilities management program,” said Jon Ahrendt, director of facilities at Bloomin’ Brands, the dining company that owns Outback Steakhouse, Carrabba’s Italian Grill, Bonefish Grill and Fleming’s Prime Steakhouse & Wine Bar. “We wouldn’t have achieved the cost savings that we have if we didn’t have a system in place to review data in real time and gain insights on our business. We are really excited about Decision Engine and what it would mean for our operations and the industry in general.”
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About ServiceChannel
ServiceChannel provides facilities managers with a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors across their enterprise. By delivering unprecedented transparency and data-driven analytics of service quality, across all trades, locations and contractors, facilities managers drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure. The world’s leading global brands use ServiceChannel and Big Sky solutions daily to help optimize millions of transactions and billions of dollars of spend annually.  Learn more:


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