Bull's Eye Research Names Kepware's Partnership Program #1 Among Systems Integrators

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Kepware's SI Program Gained the Highest Ratings in a Survey of 2,000 System Integrators

PORTLAND, ME--(Marketwire - July 26, 2010) - Kepware Technologies, the leader in Communications and Interoperability Solutions for Automation, announced today that in a survey of 2,000 systems integrators (SIs) conducted by Bull's Eye Research, Inc., Kepware's system integrator partnership program ranked number one. Twenty-three vendor sponsored programs were included in the five-part, six-month study on automation system integrators. Eighty percent of those surveyed gave Kepware a rating of "good" or "very good," which is the highest favorability rating received by any automation vendor.

The SI vendor programs' specific features were ranked by importance. Technical support took top priority, with SIs requiring direct access to technically competent factory support. "With a combined 24 years of experience on the front line of our Technical Support team, we strive to make the customer experience as complete and seamless as possible," commented Dave Ouellette, Kepware's Director of Support. "We have implemented a direct communication line with our Quality Assurance and Development teams to speed up our time to resolution process with outstanding results." To continue improvement of the support process, Kepware is expanding its website's knowledge base and product information, offering Sis an improved web-searchable platform for locating pertinent and detailed information. Kepware continually seeks SI input for improved support services, which results in customized processes to meet the specific requirements.

In addition to program features, vendor and SI competition for service work was also detailed in the survey. Kepware's focus on quality ensures that their products are second to none in terms of quality and reliability. This is also evident in Kepware's hiring practices, where the firm strives for a 1:1 ratio of software developers and quality control engineers. Development of quality products and utilizing system integrators' strength of application and industry knowledge provides end users with a complete and reliable solution. "Kepware makes their integrators look good. Other vendors want their integrators to make them look good," stated Joe Martin, president of Martin Control Systems (www.martincsi.com).

[an error occurred while processing this directive] Kepware's SI program also allows SIs to take advantage of free products for development, proof of concept use, inclusion to the online public directory (with advanced listings for CSIA certified members), potential sales leads, free training, and much more. Kepware continually seeks new ways to improve relationships with partners, and is fully engaged with organizations like Control Systems Integrator Association (whose sole purpose is to help improve SIs and all aspects of the business). "Kepware has always focused on building best in class interoperability products and support for our customer base. With our KEPServerEX platform providing a consistent methodology to configure protocol level communications, system integrators have been able to move back and forth between disparate device requirements with relative ease," explained Tony Paine, President of Kepware Technologies. "We rely on our system integrators to provide the necessary integration services to our mutual customer base and work closely to provide them with the tools they need to succeed."

ABOUT KEPWARE: Kepware is the world leader in communication software for automation and offers a unique experience in both OPC and communication protocols. Since 1995, Kepware has focused on the development of communication drivers to automation controllers, I/O and field devices. Applications include M2M (Machine to Machine) and M2E (Machine to Enterprise) communications. Operating system support includes; Microsoft Windows Desktop, Windows Server and Windows Embedded (Windows CE and Windows Embedded NT/XP). Today, with over 140 communication protocols, and through the efforts of our direct sales, distribution and embedded partners, Kepware is the leading provider of communications with annual shipments exceeding 100,000 units. Kepware's responsiveness to customer needs and strong partnerships with other leading automation suppliers ensures that your next application will be a success. Ask around and you'll hear why automation professionals everywhere consider Kepware Technologies "Automation's Best Friend." www.kepware.com

ABOUT BULL'S EYE RESEARCH, INC.: Bull's Eye Research, Inc. provides market research and planning solutions to organizations involved in North American business activities by utilizing cutting edge business and academic techniques and technologies. They promote honesty, integrity, community involvement, and employee empowerment in exceeding client expectations. For more information visit: www.bullseyenet.com.

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