TDIndustries Rolls Out TDLINKS in the South

New Knowledge System based on Real-Time Operating Platform

Dallas, TX, March 8, 2010 – Customers throughout the Southern U.S. will be supported by TDIndustries’ new knowledge database for lifecycle solutions -- TD Lifecycle Intelligent Network System (TDLINKS). The real-time operating platform represents an industry “first” and will provide a robust technology platform designed to enhance service solutions for both routine and emergency calls. The first component of TDLINKS, known as ServiceLINK, launches today and utilizes the global information available for each customer’s operating environment.

At its core, the secure, web-based technology platform enables TD to store and track the life of a building, including its mechanical systems, its automation and controls, and the maintenance and operations and service histories of each customer down to the specific equipment level.

According to TDIndustries’ CEO Harold MacDowell, “We are excited about the launch of this new business platform which advances our ability to serve our customers seamlessly and efficiently using leading-edge technologies. Through TDLINKS, our customers and our employees (or Partners as referred to within TD), will both utilize and expand the information and insights related to each customers’ facility for its life.”

TDIndustries’ Truck-based Service group has been providing routine and emergency support for more than 60 years, building a knowledge database about each customer. The new TDLINKS platform and ServiceLINK solution will enable TD technicians to have on-site access to real-time and historical data to respond appropriately for each customer. With immediate access to TD’s knowledge database, every TD technician can evaluate the customer’s operating environment, history, equipment, and other key customer records to service the request properly and efficiently.

ServiceLINK also unites the entire TD team in real time with wireless and mobile technologies to increase the support web so customers get faster, more accurate solutions. For example, a technician can capture an image of a faulty connection and share information with colleagues who can help troubleshoot a technical issue immediately.

TDLINKS will enable TD’s contact center and dispatch operations to match the most appropriate technicians for emergency services based on the time of day, geographic location, and history of a building and its systems.

[an error occurred while processing this directive] “The ServiceLINK component of our new TDLINKS solution combines the power of our people, our processes, and new technologies to give TD’s customers an unmatched experience for ongoing routine service and emergency service,” says Bob Wilken, Executive Vice President. “This transformational platform empowers our partners in the field, in the contact center, and in management by creating the access to people and information that ensures even stronger accountability to, and service for, our customers.”

Approximately 300 GPS systems have been installed on TD’s service truck fleet and 275 handheld units are utilized by TD technicians in the field.

TD has been testing the TDLINKS platform since late December 2009 with a full rollout to service customers this month. The eService portal will launch later this summer.

About TDIndustries
Founded in 1946, TDIndustries is the leading mechanical construction, facilities operations, and services provider in the South with annual revenues of approximately $300 million. For the 13th consecutive year, TDIndustries has been named to FORTUNE magazine’s “100 Best Companies to Work For” list. The company is one of only 13 to have made the list every year since its inception in 1998, earning the firm the distinction of being a FORTUNE “All Star.” TDIndustries is headquartered in Dallas, Texas with offices in Fort Worth, Houston, Austin, San Antonio and Phoenix. More information can be found at: www.tdindustries.com.

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