Working the Web: How EPCOR Energy
Services Used the Internet to Deliver A Successful Energy Information Service to
Top Customers
In
Canada, the province of Alberta will open its energy market to retail
competition on January 1, 2001. In anticipation of this, Edmonton-based EPCOR
Energy Services began exploring ways to deliver energy information services to
top customers. The company, a an unregulated retail subsidiary of EPCOR, already
offered load profiling software to commercial and industrial customers
interested in analyzing their energy usage. However, as Product Manager Denise
Chang-Yen notes, "The product was expensive and not all of our customers
could afford it. We needed a way to reach more customers with this
service."
EPCOR began to research possible
replacements, and soon found itself looking at online energy information
services. "We wanted a tool that was cost-effective and ubiquitous–that
naturally led us to Web-based solutions," explains EPCOR Project Manager
Brian Gerdes. Ultimately, the company settled on Energy Profiler Online™ (EPO)
provided by Energy Interactive (EI). "We evaluated a number of vendors, but
we found Energy Interactive offered the most robust product. It is also very
easy to learn and use, something we also considered to be important in selling
the service to customers." Energy Profiler Online delivers load data and
analysis tools to major energy customers from a secure area of their energy
provider's Web site. EPCOR also became a licensed distributor of Energy Profiler™
for Windows®. The Windows® product acts as a helper application to the online
service, providing users with the ability to perform scenario analysis and
generate estimated bills based on their own usage data and any given pricing
structure.
For more information about the
Energy Profiler Online™ visit http://www.energyinteractive.com
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