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The HVAC Industry Needs a Customer Service Intervention

Clients are looking to get the best deal, the fastest delivery, lowest operational costs, and simplified maintenance. However, when a client requires a Past Performance Survey to rank your prior project excellence, none of those items are on the list. There is no mention of product price, solution longevity, or operational cost reduction…

The HVAC Industry Needs a Customer Service Intervention

Clients are looking to get the best deal, the fastest delivery, lowest operational costs, and simplified maintenance. However, when a client requires a Past Performance Survey to rank your prior project excellence, none of those items are on the list. There is no mention of product price, solution longevity, or operational cost reduction…