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EMAIL INTERVIEW – Dan Ritch and Ken Sinclair
Chief information officer and vice president, Connected Services, Honeywell Building Solutions
Ritch is a Vice President and CIO for Honeywell Building Solutions,
part of Honeywell International Inc. He received a BS in History
& Education degree from Eastern Michigan University and MSM degree
from Walsh College. He has also a certified Project Management
Professional (PMP) and has received certification from the University
of South Carolina Upstate as a CIO within their CIO Excellent program.
He has been in the technology industry for 22 years (the past 3 with Honeywell) and is lead global system process and technology integrations including; ERP, PDM, CRM and security platforms.
He is currently involved in the transformation of Honeywell’s global service operations team aligning the platform strategy with new mobile and cloud based applications –Outcome Based Service, Vector and Pulse.
Ritch, chief information officer and vice president of Connected
Services for Honeywell Building Solutions answers some questions about
how the Internet of Things is impacting buildings and transforming
service, and how buildings can benefit.
Sinclair: What’s your take on the Internet of Things and what it means for the buildings space?
Ritch: The Internet of things
(IoT) and booming connectivity are fundamentally transforming what
buildings are, and what they can do. No longer are buildings simply
four walls and a roof. Thanks to IoT and connectivity, buildings can be
organizational assets and drive bottom-line benefits. Organizations can
put their buildings to work if they have the right technologies in
place. The buildings space has a huge opportunity, but the key is
knowing when, where and how to take advantage of this
Sinclair: What is Honeywell doing to help buildings take advantage of this connectivity?
Ritch: We’ve introduced
Connected Services, a portfolio of building-related technologies that
draws from the collective power of Internet of Things (IoT) devices,
cloud applications and the deep domain expertise of Honeywell’s service
engineers. The portfolio helps organizations take advantage of the
internet and all of the different sensors and endpoints in a building
to help transform what it can do for an organization, and the value it
can provide. This can include many things, from providing more
detailed, real-time insights into how a piece of equipment is operating
to how organizations can address issues faster to save money, to
forging a tighter link with employees so organizations can quickly
remedy any comfort related issues to keep them happy and satisfied.
Specifically, with this portfolio, we’re introducing apps and services that help deepen the connection between buildings and their occupants — from employees and visitors to building managers — to enhance how they operate and the experiences they offer those within them.
Sinclair: Why do you feel this type of services approach is needed? Isn’t all service pretty straightforward?
Ritch: This isn’t the service
of yesteryear, marked by a technician visiting a building on a set
schedule, regardless of whether service is needed or not, and calling
it good as long as nothing appears to be malfunctioning. Similarly,
occupants are no longer left to their own devices to maintain their
comfort, either. We feel that connectivity and IoT have transformed the
definition of “service,” and we’re helping buildings take advantage of
Sinclair: What does this type of connected services approach look like in action, then?
an office employee, it might entail taking advantage of an app that
allows him or her to instantly indicate if the surrounding area is too
hot or cold, or to securely move about the workplace with the touch of
a screen. For a facility manager, it could also mean using an
app, but one that provides real-time facility performance notifications
about building equipment to reduce the impact of critical incidents.
Ritch: Additionally, for a building’s service and maintenance crew, tapping this type of service approach could mean less time spent manually checking building equipment—an often daunting task for multi-facility campuses—and instead focusing maintenance activities where they can have the most impact on overall building performance, saving time and money in the process.
Sinclair: What kind of impact do you think a service approach that leverages IoT concepts and connectivity can have on a building?
Ritch: Buildings have tended
to have isolated technicians at individual buildings. There’s only so
much one person can achieve by moving throughout a building to check on
things, however. If an organization can take advantage of the
connectivity and sensors found in today’s buildings, they have an
opportunity to enable service technicians to work smarter, not harder
when it comes to service—and then even quantify how service is tangibly
impacting an organization’s bottom line.
Imagine combining advanced automation and data analytics and enabling service experts to access and scrutinize building assets around the clock, identifying anomalies and misconfigurations earlier than traditional maintenance. This helps identify building problems and improvement opportunities that can drive energy savings and operational and comfort improvements—and, as noted before, save valuable time and money.
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