July 2018

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"Building Emotion"
Using "Building" as a verb and a noun in the creation of an emotional interactive relationship with the inhabitants and the Physical Building.
Ken Sinclair
Founder, Owner, Publisher

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"Emotion" is the noun used to describe the creation and depiction of a mindful interactive relationship that conveys the conversation between the inhabitants and their physical building. It is a virtual identity, a feeling, a learning. an interactive piece, a virtual brick, and mortar that hosts the buildings' emotion. "Building" is the verb or noun that modifies it.

Emotion is a natural instinctive state of mind deriving from one's circumstances, mood, or relationships with their environment, which is the combined purpose of the building and its inhabitance. The Building Emotion would likely be hosted in the cloud with interaction from the edge devices and needs to be available to every building to create its own emotional personality. Emotion is often intertwined with mood, temperament, personality, disposition, and motivation. Yes, this is the new building emotional twin not restrained by physical parameters it is a growing living, interactive thing. A new virtual mediums to purportedly communication between the dead inanimate building and living humans.

Ok, I have overstated it but you get the idea of what it is I am trying to create, an improved relationship between the physical, the virtual and the emotional world.

I just returned from Helsinki where we were discussing the best methods of humanistic inclusion of the buildings' inhabitants to create the ultimate user experience "UX." You may wish to read my Takeaways from Helsinki

BIM (Building Information Model) was presented as the digital twin for the physical building but is not the correct tool for the newly emotionally evolving building. We are at all trying to figure out how to build a new virtual identity on the edge to be a home for 'Building Emotion.'

I posted this comment;

In light of our discussions in Helsinki, I'm starting to question the value of BIM as a vehicle for creating the emotional twin of buildings. I believe it's a great digital twin for the physical building and will always be present. As we all strive to find the correct digital twin environment for developing the emotional side of the building I'm sure that it will exist in a much lighter form in the cloud or on the edge with interaction by the ubiquitous phone. I would akin to using BIM like driving thumbtacks with a sledgehammer directly through the hearts of the people in the building.  The model contains too much information and is not soft enough or pliable enough or agile enough to express building emotion or ever create an awesome UX .

I started this discussion Building an awesome UX MAY 24, 2018 Whether you view “building” as a noun or a verb, we as an industry need to create Awesome User Experiences. Creating this Awesome User experience is just part of Building an Emotional side, a whole new virtual identity in a transparent interactive twin.

I feel that the best place to build the buildings' emotion side is on an agreed on virtual platform of trust that allows the emotions of the inhabitants of the building to reflect and interact in opt-in, to the identifiable emotional side of their building. I am using the generic definition of Platform - a raised level surface on which people or things can stand and could be any of the evolving virtual platforms. Depicting the buildings emotional side will be done in harmony with trusted advisor's who are well versed in addressing the complex soft side and have working examples.

In 1999 we started, during the dot-com days, we wrote, We have selected this article to be in our first launch issue because we think it sends us all a wake-up call as to how significant the internet is going to be in the future. The concept of a large building as an internet identity with its own web address is now the latest step in presenting and managing your Automated Buildings.

Almost twenty years later the with the wide acceptance of BYOD there is a call for us to develop building emotion by collecting information device less, while housing and interacting with it on a platform of trust.

This from this review of Helsinki event Intelligent Technology Is for Human Services,  Not Real Estate

Deviceless mentality was pervasive throughout the convention starting from our first keynote and continuing through the event to the discussions afterwards. We defined ”deviceless” mentality as the idea, that users, meaning humans, wouldn’t have to use devices, apps or interfaces to access smart services. The method of access was suggested as anything from a mobile phone to facial recognition. The underlying idea being that the creation of intelligence is hidden away in the engine room, always there and always on, but never visible to the user. This idea seems to arise from a wide spread frustration at countless apps and interfaces we need to constantly be opening, learning, mastering and, updating.

This article,  Mobile Devices Positioned to Make Buildings Safer, More Secure, & More Efficient - Scott Cochrane, President and CEO, Cochrane Supply & Engineering and Cochrane Tech Services ends with,

And this is just the start of how these mobile devices become a part of the ecosystem of the building. They allow us to create new services that can bring huge value to people who occupy and operate these facilities. Welcome to the next phase in building control—functional integration—where real-time building control data meets real-time people, creating a new universe of functional applications between them.

Our task is to create a valuable app with an awesome UX for our building that plays nicely with the original concept of the building as a website. We need to fashion this into an awesome user experience that will encourage interaction and the creation of our building emotion.

This interview from the CEO of Siemens Building Technologies just online June 30, adds greatly to our theme.

How can a building evoke emotions?

It seems my subject is starting to evoke emotions I love this comment on twitter

A Building becoming a friend vs. a creep in the walls; very interesting tie-in with @Ken_Sinclair's thoughts on Building Emotion

Here is some great pioneering work done exposing building emotion, The future of buildings is empathic Tieto Empathic Building

Tieto Empathic Building includes all the necessary tools for developing human-centric workspace design: It gives an instant view on, not only the physical space and supporting technology within, but also work content and issues affecting work culture.

It helps in bridging the gap between building utilization and employee satisfaction – with the selected KPI’s and data to prove it. This, in turn, accelerates the transformation from traditional office-based activity towards intuitive, agile and efficient activity-based working.

With the help of IoT sensors, system integrations, and data analytics, Tieto Empathic Building features a mobile and desktop application visualizing your physical space, work and the people within – in real-time. It helps your office users and visitors to choose intuitively and instantly where to work and with whom to work. In addition, it provides a real-time tool for instant feedback on issues affecting employee satisfaction. And the data to prove everything.

With the acceptance of virtual assistants such as Amazon Echo, Google Home, etc. we may evolve to a new version of the suggestion box for the building. Voice your beefs and bouquets, providing valuable input and interaction to building emotion. At the convention in Helsinki, the Amazon Echo presentation ended with "it is early days for what voice will do in the building." I agree the new voice of the building has the power to learn, provide prepared responses, and even voice print who is talking.  The input and interaction to the building's emotion will be varied and come in multimedia.

Here is an example of voice analytics Vibemetrics is an online service that works in the web browser and mobile devices, which makes it easy and quick to share and measure your feelings.

The topic of virtual visibility the importance of tagging and stackable semantic all leading to the power of machine learning.

The ability of our Building Emotion to self-learn is the exciting part.  Concerns about privacy can be handled by having sophisticated edge devices collect data then provide analytics to learn, then purge any sensitive data collected as part of learning.  The concept of a digital data passport for each person and their data was also discussed to identify your tolerance for inclusion.    Exciting stuff.

The rapidly evolving science of extracting mood from video analytics was discussed, and its application in retail and riot control have made amazing progress.

This news release Beyond Productivity: The Human Side of the Digital Workplace Quantified  speaks well to open access to Building Emotion,

The very nature of the term 'workplace' is being transformed, as companies begin to realize that effective space is experience-centric, and must accommodate work styles spanning generations and personality types,” said Francisco Acoba, Managing Director for Deloitte Strategy & Operations. “This ushers in new processes where IT solutions, building systems, and furnishings interact harmoniously with humans to create such spaces. Regardless of your enterprise’s specific situation, when spaces become active participants in the user experience, it benefits the bottom line. After all, workers who feel comfortable in a space get their tasks done. Those who don’t will eventually move on to a more inviting option.”

I love writing in HTML medium and gathering my Tweeted and LinkedIn thoughts.  I am able to include links to online material shaping my thoughts, sometimes created only hours before.  Being able to test phrasing and thought and word usage with powerful search often takes me in a new direction while feeding my autodidactic soul. I am never sure what the article is going to say until it is done and it is only done when it needs to be sent to meet a deadline. Then that article a resource for the next article.

Would be very pleased to have you join in my never-ending conversation and share your thoughts on Building Emotion by copying this URL into your favorite social media platform of trust and provide your comments while  creating your own discussion.